The Booking
Your contract is with Orange Jacket Adventures LLP. A contract exists between us when we have confirmed you on our tour of your choice and we have received your signed booking form and deposits. All the relevant sections must be correctly and fully completed. We can only accept a signed booking form, as this confirms that you and the other people on the tour accept our booking terms and conditions and are entering into the contract.
Deposit
Upon completion of the signed booking form, a deposit of 50% of the tour cost per person is to be paid to the company.
Payments
For the services contracted, 50% advance payment should be made to hold the booking on a confirmed basis, and the balance amount can be paid at least 7 days prior to your date of departure from your country. We hold the right to decide upon the amount to be paid as an advance payment, based on the nature of services and the time left for the commencement of the services. Apart from the above, in some cases such as special train journeys, hotel or resort bookings during the peak season (Christmas, New Year), full payment is required to be sent in advance.
Cancellation and Refund Policy
All cancellations must be made in writing to us. We levy the following cancellation charges, calculated on the total trip amount:
- 10% of the total amount if the booking is cancelled 45 or more days before the trip.
- 25% of the total amount if the booking is cancelled 30 to 44 days before the trip.
- 50% of the total amount if the booking is cancelled 15 to 29 days before the trip.
- 100% of the total amount if the booking is cancelled within 14 days of the trip.
If a replacement traveller is found for the cancelled slot, the full amount will be refunded. To keep a booking confirmed, the remaining balance must be cleared by the due date; if payment is delayed beyond that date, it will be treated as a cancellation under the schedule above. For the complete policy, see our Cancellation Policy.
All hotel reservations require reconfirmation by the agent or customer at least one week prior to the date of check-in, failing which hotels reserve the right to levy at least one night's retention, which is payable by the customer making the reservation through us. Orange Jacket Adventures LLP does not take any responsibility to make any refund on deposits to the clients until the same has been received by us from the hotel. If payment of the tour is through Credit Card charge, then the contract is irrevocable. If there is any complaint regarding services, it should be communicated to Orange Jacket Adventures LLP while the tour is still on. Refund, if any, will be made in Indian Rupees only, in India, before the departure or at the end of the tour, as per the conversion rate prevailing at the time of refund. In case of any legal dispute, the jurisdiction will be Cochin City, India.
Refunds for unused services or shortening of the tour due to genuine reasons will be executed within 10 days of your returning to your home country.
Liability
The company does not own or control the hotels, coaches or other facilities mentioned in the tour. As an operator of the package tour, therefore, we cannot be held liable:
- Where there has been no fault on the part of the company, supplier or agents.
- Where the failures in performance of the contract are attributable to the customer.
- Where the failures are attributable to a third party not connected with the provision of the holiday and is unforeseeable or unavoidable.
- Where the failures are due to unusual and unforeseeable circumstances beyond your control.
- Where the failures are due to an event which you or your supplier, even with all due care, could not foresee or foretell.
We do take all reasonable steps in ensuring that the organization maintains standards and provides a service that is acceptable to the passengers. The information within this website has been compiled with all reasonable care and is correct to the best knowledge of the company, and is published in good faith.
Complaints
We do our best to give passengers travelling on any of our holidays an enjoyable and trouble free vacation, but occasionally plans go wrong. Should you have any complaint, please inform your tour manager at the same time, who will do everything possible to resolve the matter immediately. If the situation is not resolved to your satisfaction, then you must notify the company within 28 days of the tour ending, in writing. If you do not write to us within this time, this will affect the investigation and outcome of the complaint. Any disputes between clients and Orange Jacket Adventures LLP shall be governed by jurisdiction in India.
Passports & Visas
To travel to India from overseas countries, except for the citizens of Nepal and Bhutan, one needs a passport valid for 6 months and a valid Visa. Processing of Passport and Visa is not included in the tour cost.
Early Check-in / Late Check-out
Please note that standard check-in and check-out time in most hotels is 1200 Hrs (IST). Therefore the cost of early check-in or late check-out is not included in the tour cost. We can always make a request for early check-in or late check-out if required, but we do not guarantee that, as it entirely depends upon the policy of the hotel, the time of the year and the availability of the room.
Extra Use of our Vehicle
Please note that the cost of the vehicle (car or coach with the driver) does not include extra usage of the vehicle, such as after transfer or after sightseeing, unless it is mentioned in the itinerary.
Right to Amend the Itinerary if Required
A tour once commenced will strictly go as per the itinerary finalized. In case of events and circumstances beyond our control, we reserve the right to change all or parts of the contents of the itinerary for the safety and well being of our esteemed passengers.
Surcharge
The price of your travel arrangement is subject to surcharges in case of a sudden hike in fuel prices, scheduled airfare and any taxes levied by the government. Even in this case, we will try to absorb an amount of 2%; any amount exceeding 2% will be surcharged.
Our Liability
Orange Jacket Adventures LLP accepts the liability for those arrangements for your holiday which are wholly within our control, and therefore accepts liability to clients for the negligence of our employees. However, we would like to draw attention to the following circumstances, which fall outside our direct control or where for some reason we are not prepared to accept liability.
The company shall, in no circumstances whatsoever, be liable to the client or any person travelling with him or her for: any death, personal injury, sickness, accidents, loss, delay, discomfort, increased expenses, consequential loss and/or damage or theft howsoever caused; any act, omission or default of any independent contractor or other person, or by any servant or agent employed by them, who may be engaged or concerned in the provision of accommodation, refreshment, carriage facility or service for the client or for any person travelling with him, howsoever caused. Orange Jacket Adventures LLP is unable to take liability for commercial arrangements outside our control, such as natural disasters, industrial disputes, reason of threat or war, riots, civil strife, terrorist activities, technical problems to the transport, extreme weather conditions, closure of airports and sea ports and similar events outside our control, or which are due to unusual and unforeseeable circumstances beyond our control.
Questions about these terms
If anything here is unclear, message us on WhatsApp at +91 97467 21789 or email bookings@oneintheorangejacket.com before you confirm a booking.